Technical Support for ISP customer via WAP (August 2000)

We implemented a Technical Support solution for the whole eircom net customer base via WAP. This solution allows the eircom net ISP subscribers to investigate service problem themselves through the Technical Support WAP site. This is beneficial to both the subscribers (as they save money on the premium Technical Support lines, and eircom net) and eircom net (as this decreases the Customer Service Representative requirements).